Responsibility

The main purpose of the role is to develop the technical support offered to the service network to encourage and support and assist in developing the quality of the Network regarding technical information, Warranty processes & parts queries. Provide business support to all Network Partners and other internal departments.
- Warranty claim submission
- Analyze claim status and report
- Chargeback to local suppliers
- Manage warranty & parts departments parts disposal
- Manage warranty parts returns back to HQ
- Periodical Service meeting – Plan/Report/Instruction, etc.
- Manage all Campaign process - Approval/status report/closing, etc.
- Collect/assesse/submit warranty claims
- Audit warranty parts
- Train warranty operations
- Support parts administration
- Translate warranty related documents from Korean to English or from English to Korean
- To provide information, maintain records and carry out all duties in an accurate,
   efficient and timely manner
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements,
   company policies and standard procedures

Job Knowledge, skills and experience

- Excellent motivational, financial/business planning and organizational skills
- Excellent English communication skills both verbal and written
- Excellent people manager, open to direction,
   a collaborative work style with a commitment to get the job done
- Professional competence
- Understanding of Dealer Service and Parts Operations.
- Good technical understanding of Commercial vehicles
- In-depth knowledge of the truck industry and parts identification
- Microsoft/SAP
- Minimum of 4 experiences in the commercial vehicle industry.