The ITS Functional Analyst is responsible for delivering technology solutions that meets business needs.  Specifically, this role provides functional subject matter expertise and configuration experience to gather requirements, specify and implement changes to business processes. 

The role will coordinate with other IT functions to deliver solutions that meets customer and business partner needs.  A capable project manager, and detailed process knowledge expert, the incumbent will work closely with business partners on delivering to customer expectations, as dictated by SLAs and project deliverable requirements.

1.       Responsibility Area One: Functional expertise in Trade Promotion Management

Major Action: Bring sales functional expertise to the recent implementation of the Promax Trade Promotion Management software. This role will also provide ongoing advice and strategic support for Promax within the Korean business.

How will success be measured: Proactive recommendations of system enhancements. 360 degree feedback from stakeholders.

1.         Responsibility Area Two: Functional expertise in Sales

Major Action: Providing process/function expertise in the sales area. Serving as a point of contact for IT business partners in regards to the Order to Cash process.

How will success be measured: Observation by business partner. 360 degree feedback from stakeholders.

2.         Responsibility Area Three: Project management

Major Action: Leading medium IT projects ($100-500K USD)

How will success be measured: On time, on budget delivery of assigned projects

3.       Responsibility Area Four: Defining technical specifications

Major Action: Analyzing complex SAP systems, custom and standard modules (Sales and Distribution) and translating functional business needs into technical specifications. Overseeing Technical Analysts to ensure that they understand the specifications in developing the customer solution (e.g. programming languages such as ABAP, or SAP BW development)

How will success be measured: Functional specifications delivered with no rework or clarification needed.

4.       Responsibility Area Five: Analysing business requirements

Major Action: Gathers, analyzes and describes business requirements and their translation into functional and non-functional IT requirements

How will success be measured: 360 degree feedback. Quality of functional specifications.

5.       Responsibility Area Six: SAP configuration and customisation

Major Action: Performs configuration, development and customization of the sales process area within SAP and related systems (involves SAP configuration, as well as development or configuration in other systems as required). Involving appropriate internal resources where appropriate (ABAP, BW, etc)

How will success be measured: SR’s and incidents delivered by agreed due date

6.       Responsibility Area Seven: Business process  improvement

Major Action: Business Process Improvement/innovation – well versed in sales business processes in KC and industry. Works with Business Partners to finalize project proposals/business cases and collaborate with the technical, fiscal and resourcing specialists to provide supporting estimates. Work with the Business Partners and Enterprise Architect in validating and scoping potential IT solutions, reviewing viable options and providing initial cost estimates. Ensures all business requirements and use cases are sufficiently documented and linked to business needs

How will success be measured: Number of process improvements implemented

7.       Responsibility Area Eight: Business Partnership

Major Action: Meet with key business stakeholders, agree on business and IT alignment, and establish portfolio of projects or improvement areas based on business need.

How will success be measured: Demonstrated ability to generate new demand for IT services or new capabilities.

·         Bachelor’s degree or higher

·         5+ years of relevant sales functional business and process experience

·         10+ years technical IT experience

·         Trade Promotion Management system expertise within a consumer products organisation

·         Sales system expertise within a consumer products organisation

o   SAP SD

·         SAP integration / interfaces to satellite systems

o   Pricing

o   SQL databases

o   Business intelligence platforms

o   EDI

·         3+ years project management experience dealing with medium projects ($50-500k USD)

·         Proven experience in designing end to end solutions across multiple systems to meet business requirements.

Desirable: Not essential but generally considered to be required to do the job proficiently.

·         Sales system expertise within a consumer products organisation

o   Sales force automation

o   Distributor management systems

·         MBA

·         Verbal and written fluency in English is mandatory

·         Personable & ability to collaborate across different job functions

·         Time management – ability to manage a highly fluctuating workload

·         Consulting or ITS support background

·         Asia Pacific Regional Exposure

·         ABAP programming skills will be highly regarded